Reverse logistics is a process that deals with the efficient management of product returns, repairs, replacements, and the overall flow of materials from the customer back to the manufacturer or distributor.
It refers to the process of planning, implementing, and controlling the flow of goods and materials in the opposite direction of the traditional supply chain. It involves activities such as product returns, recalls, repairs, refurbishments, recycling, and disposal. The goal of reverse logistics is to optimize value recapture, reduce waste, increase re-usability, and minimize the environmental impact of product returns and end-of-life disposal.
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