A smaller version of the image used in our article on managing freight claims - it depicts a step-by-step process for managing damaged cargo and freight claims, arranged in a descending staircase format with each step visually represented by an icon. The steps are as follows: 1.Receive cargo – first visual inspection: Perform an initial visual inspection upon receiving the cargo to check for any obvious signs of damage. 2.Check goods (quantity, description) against packing list: Verify that the quantity and description of the goods match the packing list. Inspect all packages for damages or tampering: Conduct a detailed inspection of packages showing signs of damage or tampering. 3.Set aside all (suspected of) damaged packages: Separate any packages suspected of being damaged from the rest. 4.Take photographs of the set aside packages: Document the condition of the damaged packages by taking photographs. 5.(If feasible/safe) Open packages for internal inspection: Open the packages to inspect the contents if it is feasible and safe to do so. 6.Inspect the contents: Thoroughly inspect the contents of the packages for any internal damage. 7.Document any actual damage: Record all details of the damage found during the inspection. 8.Report the damages & submit freight claim: Report the damages to the carrier and shipper and submit a freight claim. 9.Follow up & corrective action: Follow up on the claim process and implement corrective actions to prevent future occurrences. This image provides a clear and structured visual representation of the key steps involved in managing damaged cargo and freight claims.

Effective management of damaged cargo and freight claims

Handling damaged cargo efficiently is crucial for any logistics operation. Properly managing freight claims can save your business time and money, and maintain customer satisfaction. The graphic below illustrates the key steps in the process of handling damaged cargo and submitting freight claims. These steps provide a structured approach to inspecting, documenting, and reporting damage, …

Effective management of damaged cargo and freight claims Read More »